Refund & Return Policy

• Policy Overview: As an official matchmaking and networking platform for overseas buyers in the Jiangsu Fengxian electric tricycle industrial cluster, we are committed to providing global clients with transparent and efficient direct access to source manufacturers.
• Source Manufacturer Credibility & Qualification Verification: The platform strictly inspects the production qualifications, export capabilities, and commercial reputation of all manufacturing enterprises entering the Jiangsu Fengxian industrial cluster, eliminating unreliable businesses at the source to ensure overseas buyers connect with dependable source factories possessing reliable performance capabilities.
• Worry-Free Refund and Return Protection: To eliminate overseas customers’ concerns, orders established and completed through our platform are eligible for standard return and refund services if the received products have non-artificial quality defects, specification mismatches, or shipping damages.
• Platform Full-Process Follow-Up & Support: Serving as a bridge between overseas clients and local manufacturers, our platform not only assists with initial matchmaking but also commits to following up throughout the after-sales stage. If a buyer encounters communication barriers or delayed responses from a manufacturer when requesting a return or refund, our platform will actively intervene, coordinate full efforts, and assist clients in negotiating with manufacturers to ensure the legitimate rights and interests of every overseas customer are effectively protected.
• Full-Process Transparent Cross-Border Communication Support: Eliminating language and cultural barriers, the platform provides not only clear vehicle descriptions and procurement guides during pre-sales, but also one-on-one professional follow-up during post-sales returns and exchanges, ensuring overseas customer demands are accurately and efficiently conveyed to manufacturers.
• Fund and Transaction Security Escort: Advocating and assisting buyers and sellers in adopting secure and standardized international mainstream payment and trade terms, protecting overseas buyers’ funds from a transactional architecture level, and making every cross-border procurement transparent and traceable.
• Quality Spot-Checking and Standard Alignment: Assisting overseas buyers and manufacturers in verifying detailed technical parameters, configuration lists, and ex-factory inspection standards, fundamentally reducing return and exchange troubles caused by specification misunderstandings or product defects, and safeguarding product quality from the source.
• 24/7 Customer Care and Rapid Response: Establishing a dedicated overseas buyer service channel, the platform promises to respond within the shortest possible time and initiate coordination mechanisms for any inquiries or complaints regarding product quality, logistics damage, or refunds and returns, serving as your trustworthy overseas business partner.